A softphone is an application that allows you to make calls over the internet. It is called a ‘soft’phone because it is software as opposed to a ‘hard’phone which is made of hardware. The softphone has lots of settings and options that may be overwhelming to look at, but you shouldn’t need to use anything that isn’t covered on this website. If you think you do need to use more options, please raise a ticket to contact the IT team.
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